Frequently Asked Questions
What is a LoopyQ pouch?LoopyQ pouches are 5 x 6 inch drawstring pockets that hang about 15 inches below the neck. Some people may refer to these pouches as necklace pouches, medicines bags, necklace purses, or umm…to put it simply, leather necklace pouches.
What do you put in a pouch?LoopyQ pouches hold all of your daily essentials. The pouch fits your smartphone, school ID, drivers license, cash, credit cards, keys, cigarettes, lighter, lollipops and anything else you may need to get through the day.
How do I open the pouch?To open your pouch, simply tug outward on the two side loops with two fingers and grab what you need. The unique knotting system allows extra-easy access to your essentials. Say goodbye to digging around in a purse or backpack!
How do I close the pouch?To close the pouch, simply tug on the bottom of the pouch pocket. Your neck will apply pressure to the necklace string and close the pouch automatically. There’s no buttons, no zippers, no snaps, just a couple of loops.
How do I know my stuff won’t fall out of my pouch?Your pouch is your best friend. Anything you choose to put inside, it will make sure nothing leaves it. The nature of the knotting system makes it easy to get in and out, and the weight of your items inside the pouch securely holds all of your items. Feel free to jump up and down, spin in circles, or dance extra dirty, nothing will fall out of your pouch if it is closed tightly.
Can I customize my pouch?At the moment, custom orders are in the works. First, we are focusing on perfecting the original suede model and moving on to other types of pouches. Keep on the lookout for new creative additions to the website. If you have an idea for a pouch, hit up our contact page and submit your ideas there.
What kind of pouches are available?At this time of this post, two colors of Suede necklace pouches are available: Pepper White and Peanut Butter. Check them out on our Shop page. The original pouch starts at $20 per pouch.
Is LoopyQ hiring?LoopyQ is always looking for new creative students to join “The #PouchLife Project.” We are looking for loopy lads and ladies who enjoy attending music festivals and working on the side. Email Crew@LoopyQ.com for more information.
What is the cost of shipping?Shipping anywhere in the United States is $4 for 1 pouch and $6 for 2 pouches.
Do you ship outside the United States?We only ship within the United States at this time. Hopefully this will change soon!
Do you sell accessories to put on my pouch?Yes! Check out our Mojo Cases which are key-chains that you can attach right onto your pouch. Store your meds, vitamins, glitter, beads, and other loopy treasures in your Mojo case!
Otherwise, we encourage you to attach any of your own quirky accessories on to your pouch and make it stand out! Anything with a key- ring can be attached to the pouch strings. The pouch is meant to represent your personality, so be totally creative!
Q: What’s your Return Policy?We want all of our customers to LOVE their LoopyQ pouches.
Therefore, if you are not 100% satisfied with your pouch, you may return it for a full refund or exchange it for another pouch. We will even cover the shipping cost for you to send your pouch back to us.
We like to play fair though, so please take note of a few little requests:
- To get a refund, your pouch must be in new condition and postmarked back to us within 14 days of your purchase date.
- To get an exchange, please make sure your package is postmarked back to us within 30 days of your purchase date.
- Please include your receipt and a note letting us know if you’d like to Return or Exchange. If you’re exchanging, let us know which item you’d like us to send back to you. We’ll send your exchange back with no additional shipping costs if you live in the Domestic US.
If you’re returning, we’ll credit the credit card you paid us with. We do not credit shipping costs.
Please mail returns & exchanges to:
LoopyQ & Co.
724 Hicks Drive
Elburn, IL 60119
Questions? Please call us at 630-338-5992.
I want to sell LoopyQ pouches in my retail or online store. Do you guys do that? Who do I contact?
Yep- we’re happy to work with retailers who are interested in placing bulk wholesale orders for resale. For more information, please email. Support@LoopyQ.com.